What you'll do
- Take escalations from voice and browser agents in real time and complete the retrieval.
- Call providers in French and English; navigate portals; manage fax intake.
- Label what went wrong, so engineering and ML can fix it.
- Build provider memory: hours, preferences, quirks.
What we're looking for
- Fluent French and English, spoken and written.
- Experience in medical administration, records, insurance or a similar detail-heavy, people-facing role.
- Patient, precise, and unflappable on the phone.
- Comfortable with software and eager to shape how it's built.
How we hire
Four steps, two weeks if you want it that fast. A 30-minute call with the hiring manager. A practical exercise related to the role (paid, if it takes more than two hours). A half-day with the team, in person or remote, including a session listening to real retrieval calls. Then references and an offer.
Benefits
- Meaningful equity at a seed-stage company
- Full health coverage for you and dependents
- Paris and Boston offices, or remote within EU / US time zones
- Six weeks' leave, plus local public holidays
- Annual learning budget, hardware of your choice, relocation support
Apply
Thanks, there.
We read every application ourselves and reply within a week, either way.