What you'll do
- Handle agent escalations 14:00–22:00 ET, covering West Coast providers and EU customers' overnight.
- Call US providers, navigate portals, manage fax intake and OCR review.
- Label failures and maintain provider memory profiles.
- Hand off cleanly to the Paris morning shift.
What we're looking for
- Experience in US medical records, health administration or insurance operations.
- Familiar with HIPAA authorisations and how provider offices actually handle them.
- Calm, organised, and precise. Comfortable working a fixed later shift.
- Bonus: Spanish.
How we hire
Four steps, two weeks if you want it that fast. A 30-minute call with the hiring manager. A practical exercise related to the role (paid, if it takes more than two hours). A half-day with the team, in person or remote, including a session listening to real retrieval calls. Then references and an offer.
Benefits
- Meaningful equity at a seed-stage company
- Full health coverage for you and dependents
- Paris and Boston offices, or remote within EU / US time zones
- Six weeks' leave, plus local public holidays
- Annual learning budget, hardware of your choice, relocation support
Apply
Thanks, there.
We read every application ourselves and reply within a week, either way.