System status
Live health of the Retrievant platform, updated every 60 seconds. Subscribe to incidents by email or webhook.
Past incidents
A MyChart release changed the document-list layout. Self-healing selectors recovered 78% of sessions automatically; the remainder were queued and retried after a hotfix. Duration: 3h 40m. No data affected.
Upstream network latency increased p95 from 900ms to 6s for connected-network queries. Retrievals completed; some were delayed by up to 20 minutes. Duration: 2h 05m.
A shared portal vendor shipped a redesign overnight. Full write-up in the Journal. Duration: 14h. Affected retrievals fell back to voice and fax; 96% still completed within SLA.
A queue backlog delayed webhook events by up to 9 minutes. No events were lost. Duration: 35m.